Technical Support and Maintenance
NextLabs Enterprise Technical Support combines in-depth knowledge with a passion to seek the right results for every individual case. Customers can count on a rapid response when it matters most, whether it is a simple question or a functional update request. Our services include:
- Incident Management by phone, web or email
- My NextLabs support portal
- Three levels of maintenance contracts
- Flash alerts for critical issues
- eMail Alerts for latest product information
- Patch Updates to address issues
- And much more ....
We offer a comprehensive suite of contract support programs, Gold, Silver and Platinum, to meet all your coverage needs.
My NextLabs Support Portal
The My NextLabs Support Portal enables you to:
- Open and track and update technical support cases and view case history
- Search our Knowledge Base (Coming Soon!) and FAQs for solutions to technical issues
- Download products, patches & tools
- View and download the product documentation
- Receive alerts for product upgrades, patches, and more
Access My NextLabs Support Portal Now!
Request access to the My Nextlabs portal.
To send an email to NextLabs Technical Support for product issues, please click on the following link: firstname.lastname@example.org
You may contact Technical Support by telephone by calling: 650-356-4800
Documentation for all of our products is available on the My NextLabs support portal. Click here to see the latest versions of NextLabs product documentation.
Software downloads for our products, updates and tools are available in the Download Central section of the My NextLabs support portal. You will need a user ID and password for access. You may first need to request access to the My Nextlabs portal.