IT System Administrator
Location: Malaysia
NextLabs® is the leading provider of policy-driven information risk management (IRM) software for large enterprises, our customers include many prominent enterprises in Aerospace & Defense, Financial Services, and High-Tech Manufacturing and Engineering industries. NextLabs’ flagship data protection and entitlement management products, Enterprise Data Protection and Compliant Enterprise®, combine with the CloudAz XACML-based policy management platform with integrated content aware and identity-driven enforcement technology to offer the most comprehensive information risk management (IRM) solution. Our products preserve confidentiality, prevent data loss, and ensure compliance across more channels and more points, within a single unified solution with the unmatched user acceptance and Total Cost of Ownership (TCO).
The IT System Administrator will be responsible to provide consistent network and computer system administration, to include implementation, technical assistance, customer service and support; training and guidance; communications; desktop, servers, Internet/Intranet, software and related security.
Responsibilities
- To Lead / Co-lead in planning and implementing, developing, testing and support the IT application and systems for head office and all branches
- Administer, maintain and support internal and cloud infrastructure consisting of Windows Active Directory spanning across the US, China and South East Asia Region
- Experience working with cloud provider is a plus
- Operate, deploy, and enhance components of our ecosystem such as Load Balancers, Firewalls, CI/CD rigs, orchestration, security infrastructure, monitoring and alerting tools, etc
- Serve as the escalation point for technical support issues
- Focus on and responsible for troubleshooting support to include; software, network, server, and workstation problem resolutions and support for upgrades and patches
- Monitoring, reporting and troubleshooting of all assigned equipment, systems, applications, and all associated systems
- Performs preventative maintenance and manage problem resolution and upgrades
- Escalate and route calls and tickets to different level support per defined processes
- Provide 24/7 support and resolution on critical production issue, and problems
- To enforce security policies and standards
- Responsible for technical documentation of the IT systems
- Develop training materials and procedures to train users in the proper use of hardware and software and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems to ensure consistency in all office locations
- Conduct various training as required on supported systems, equipment, and applications
- Vendor management: Negotiate and administer vendor, outsourcer and consultant contracts and service agreements
- Provide customer and personal service to end user in multiple locations. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ensure that SLA for our 24/7 production and supporting environments is maintained
- Contribute to and maintain process and compliance documentation for the SaaS team
- Continually seek opportunities to improve SLA/Uptime and minimize customer impacts
- Keep customers informed about impending maintenance window, software deployment and infrastructure upgrades
- Delegate work as needed to our APAC Team
- Understand, champion and enforce security and compliance policies and procedures
- Track work activity, service tickets, or project tickets in Jira, SharePoint and other project tracking tools
- Participate in the on-call rotation and after-hours maintenance and deployment activities
Requirements
- At least 3 year(s) of working experience in the related field is required for this System Administration position
- Experience with Microsoft technologies in a multi-site environment including AD/Exchange server replication
- Required skill(s): Microsoft Active Directory, TCP/IP, VMware/Microsoft Hyper-V
- Candidate must possess at least a Professional Certificate, bachelor’s degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Proficient in English Speaking, writing and reading
- Experience with Service-now or other ITIL products a plus
- Knowledge in AWS, Azure, GCP, Oracle Cloud & SAP Cloud is a plus
- Required some experience in Security and Compliance
- Experience in support Linux environment is preferable
- Experience in CI/CD (Jenkins/Hudson/GIT) is preferable
- Ability to create scripts in Python, Perl or other language
- Ability to prioritize and multi-task in a fast-paced and dynamic environment
- Positive attitude – goes the extra mile, is committed, willing to take on challenges and has a can-do mind-set
- Ability to take ownership of projects and follow through to completion and yet be able to work as part of a team
- A sense of urgency in getting the job done. May need to work extra hours and weekends when needed
- Team focused – looks to the success of the whole rather than the self and see the ‘bigger picture’
- Desire to learn new skills
- Self-motivated and goal oriented
- Excellent verbal and written communication skills
Interested candidates may send resume to jobs.my@nextlabs.com or use our online form below.