NextLabs offers a range of options to help you achieve your entitlement management and enterprise digital rights management objectives. From providing outstanding telephone and email support, assigned technical support resources, and a self-service portal to advanced consulting services, training and data risk assessment—our goal is your success.
NextLabs Enterprise Technical Support combines in-depth knowledge with the commitment to achieve optimal results for each case. Count on a rapid response when it matters most. Services include:
The Nextlabs Support Ticketing System lets customers open, track, and update your organization’s technical support cases. You can log and track issues through a one-step process.
Customers can visit the NextLabs Customer Portal for the latest product documentation, software downloads, patches, and tools. You will need to obtain a NextLabs Customer Portal user ID and password to access downloads. To obtain a login, email support@nextlabs.com with your contact information.
We’ll help you design, implement, and apply NextLabs solutions to accelerate results. From requirements definition, design, and integration to testing, process engineering and training, we’re here for you.
Call on us to help identify compliance gaps or improve existing compliance practices. We use an assessment methodology jointly developed with IBM and SAP to apply clearly defined metrics and ensure consistent, repeatable measurements.
We offer a comprehensive suite of support programs.
| Support Programs | Gold | Platinum |
|---|---|---|
| Software Updates & Maintenance | Yes | Yes |
| Email Support | Yes | Yes |
| Telephone Support | Yes | Yes |
| Proactive Support Communication | Yes | Yes |
| NextLabs Support Portal | Yes | Yes |
| Assigned Technical Support Rep | Yes | Yes |
| Out-of-Hours P1 Response | Yes | Yes |
| Quarterly Account Reviews | No | Yes |
| Holiday Coverage | No | Yes |
| Hours of Support Coverage | 24/5 | 24/7 |
| Number of Allowed Callers | 5 | 10 |
| Priority Escalation SLAs | Accelerated | Premium |
Email NextLabs Technical Support at support@nextlabs.com.
Contact Technical Support by phone at 650-356-4800.
Learn how NextLabs controls technical data to meet export compliance requirements.
NextLabs extends security and controls to files downloaded from Siemens Teamcenter.
The Benefits of Dynamic Access Control for SAP GRC with NextLabs and InteGRC (Jun 3 2016)