Support & ServicesDavid Lim2019-07-19T08:32:12+00:00
NextLabs offers a range of options to help you achieve your entitlement management and enterprise digital rights management objectives. From providing outstanding telephone and email support, assigned technical support resources, and a self-service portal to advanced consulting services, training and data risk assessment—our goal is your success.
Enterprise Technical Support
NextLabs Enterprise Technical Support combines in-depth knowledge with the commitment to achieve optimal results for each case. Count on a rapid response when it matters most. Services include:
Access to the NextLabs Customer Portal, which gives you online access to software downloads, product documentation, and an extensive knowledge base
Platinum or Gold Support Programs
Email alerts for the latest product updates and feature enhancements
NextLabs Support Ticketing System
The Nextlabs Support Ticketing System lets customers open, track, and update your organization’s technical support cases. You can log and track issues through a one-step process.
Customers can visit the NextLabs Customer Portal for the latest product documentation, software downloads, patches, and tools. You will need to obtain a NextLabs Customer Portal user ID and password to access downloads. To obtain a login, email email@example.com with your contact information.
We’ll help you design, implement, and apply NextLabs solutions to accelerate results. From requirements definition, design, and integration to testing, process engineering and training, we’re here for you.
Call on us to help identify compliance gaps or improve existing compliance practices. We use an assessment methodology jointly developed with IBM and SAP to apply clearly defined metrics and ensure consistent, repeatable measurements.