Accelerate Results
NextLabs offers a range of options to help you achieve your entitlement management and enterprise digital rights management objectives. From providing outstanding telephone and email support, assigned technical support resources, and a self-service portal to advanced consulting services, training and data risk assessment—our goal is your success.
Enterprise Support
NextLabs Enterprise Technical Support combines in-depth knowledge with the commitment to achieve optimal results for each case. Count on a rapid response when it matters most. Services include:
- Access to the NextLabs Customer Portal, which gives you online access to software downloads, product documentation, and an extensive knowledge base
- Platinum or Gold Support Programs
- Email alerts for the latest product updates and feature enhancements
NextLabs Support Ticketing System
The Nextlabs Support Ticketing System lets customers open, track, and update your organization’s technical support cases. You can log and track issues through a one-step process.
NextLabs Customer Portal
Customers can visit the NextLabs Customer Portal for the latest product documentation, software downloads, patches, and tools. You will need to obtain a NextLabs Customer Portal user ID and password to access downloads. To obtain a login, email support@nextlabs.com with your contact information.
Security, Privacy, and Compliance
In addition to helping our customers achieve compliance with various cybersecurity regulations, NextLabs adheres to NIST FIPS 140-2, SOC 2 Type II, CSA Star, among other cybersecurity standards.
Risk and Readiness Assessment
Call on us to help identify compliance gaps or improve existing compliance practices. We use an assessment methodology jointly developed with IBM and SAP to apply clearly defined metrics and ensure consistent, repeatable measurements.